Olivia Thompson
- Phone: +1 416 555 0123
- Email: olivia.thompson@email.com
- Location: Toronto, Canada
- LinkedIn: oliviathompsonsocialworker
Summary
Six years of experience advocating for vulnerable children and families within educational and community settings, adept at developing and implementing individualized support plans to foster student well-being and academic success. Proven ability to navigate complex family dynamics and collaborate with multidisciplinary teams to ensure comprehensive service delivery and positive outcomes.
Skilled in crisis intervention, trauma-informed care, and culturally sensitive practice, consistently achieving resolution of challenging situations and building strong rapport with diverse populations. Successfully connected over 200 families with essential community resources, improving their access to housing, food security, and mental health services.
Experience
School Social Worker, Toronto District School Board -- Toronto, Canada
Sept 2019 – present
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Provided direct social work services to students and families across multiple schools, addressing issues such as attendance, behavioral challenges, mental health concerns, and family crises.
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Developed and implemented individualized attendance improvement plans, resulting in a 15% reduction in chronic absenteeism among at-risk students over two academic years.
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Facilitated psychoeducational groups for students on topics including social-emotional learning, anger management, and bullying prevention, reaching over 300 students annually.
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Collaborated with school staff, parents, and community agencies to create comprehensive support systems, ensuring students received necessary academic, emotional, and practical assistance.
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Conducted risk assessments and crisis interventions for students experiencing suicidal ideation, self-harm, or other acute mental health emergencies, coordinating with external mental health services.
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Advocated for families to access housing, food banks, and financial aid, improving family stability and reducing barriers to student engagement.
Child and Family Support Worker, Family Service Toronto -- Toronto, Canada
June 2017 – Aug 2019
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Conducted intake assessments for families seeking support, identifying key needs and developing initial service plans.
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Provided case management for a caseload of 25+ families, coordinating access to counseling, parenting programs, and community resources.
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Facilitated parenting workshops focused on positive discipline and child development, improving parental efficacy for over 70 participants.
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Assisted families in navigating complex social service systems, including child welfare, housing, and healthcare.
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Documented client interactions and progress meticulously, ensuring compliance with organizational standards and confidentiality policies.
Education
University of Toronto, MSW in Master of Social Work (MSW) -- Toronto, Canada
Sept 2015 – May 2017
York University, BSW in Bachelor of Social Work (BSW) -- Toronto, Canada
Sept 2011 – May 2015
Skills
Social Work Practice: Crisis Intervention, Trauma-Informed Care, Case Management, Family Systems Theory, Child Protection, Group Facilitation, Advocacy, Ethical Practice, Culturally Sensitive Practice
Assessment & Planning: Biopsychosocial Assessments, Risk Assessment, Safety Planning, Individualized Support Plans, Needs Assessment, Resource Referral
Communication & Collaboration: Active Listening, Interdisciplinary Teamwork, Parent-Teacher Conferences, Report Writing, Conflict Resolution, Public Speaking
Software & Tools: Microsoft Office Suite, Client Management Systems (CMS), Data Entry, Virtual Meeting Platforms
