Olivia Thompson

• Phone: +1 437 555 0123
• Email: olivia.thompson@email.com
• Location: Toronto, Canada
• LinkedIn: oliviathompsoncustoms

Summary

Seven years of dedicated experience in customs brokerage, adept at navigating complex international trade regulations and optimizing import/export processes. Proven track record of ensuring compliance with CBSA requirements, reducing clearance times by an average of 15%, and mitigating potential duties and penalties.

Specialized in tariff classification, valuation, and Free Trade Agreement (FTA) utilization, consistently delivering cost-effective and efficient customs solutions for diverse client portfolios.

Experience

Senior Customs Broker, North Star Customs Solutions -- Toronto, Canada

Mar 2020 – present

• Managed a portfolio of over 50 key accounts, overseeing daily customs entries and ensuring compliance with all Canadian Border Services Agency (CBSA) regulations.

• Successfully resolved over 100 complex customs disputes, including valuation challenges and tariff classification rulings, resulting in an average 10% duty savings for clients.

• Led the implementation of a new trade compliance software, improving data accuracy by 20% and reducing manual entry errors.

• Provided expert guidance on NAFTA/CUSMA and other Free Trade Agreements, identifying opportunities for duty reductions and preferential tariff treatment.

Customs Broker, Maple Leaf Logistics & Customs -- Mississauga, Canada

June 2017 – Feb 2020

• Prepared and submitted customs declarations for various modes of transport, including air, ocean, and ground freight, ensuring timely clearance of goods.

• Conducted thorough tariff classification research using the Harmonized System (HS) code, minimizing errors and potential penalties.

• Assisted clients with import permit requirements and other government agency regulations (OGDs) such as CFIA and Health Canada.

• Collaborated with freight forwarders and carriers to streamline the customs process, reducing average transit times by 5%.

Junior Customs Entry Writer, Gateway Global Trade Services -- Brampton, Canada

Jan 2016 – May 2017

• Processed customs entries and prepared necessary documentation for import and export shipments under supervision.

• Maintained accurate records of import/export transactions and communicated effectively with clients regarding shipment status.

• Learned and applied CBSA policies and procedures, including valuation methods and duty calculation.

• Assisted in reconciling discrepancies between commercial invoices and customs declarations.

Education

Seneca College, Diploma in International Transportation and Customs -- Toronto, Canada

Sept 2014 – Apr 2016

Skills

Customs Compliance & Regulations: CBSA Regulations, Tariff Classification (HS Code), Valuation, Free Trade Agreements (NAFTA/CUSMA, CETA), Import/Export Permits, OGD Compliance, Customs Self-Assessment (CSA), ACI/E-Manifest

Customs Brokerage Software: EDI, Cargowise One, SAP GTS, ASYCUDA World, Microsoft Dynamics

Trade & Logistics Management: Supply Chain Management, Freight Forwarding, Incoterms 2020, Risk Management, Customs Audits, Post-Importation Adjustments

Analytical & Communication Skills: Problem Solving, Data Analysis, Client Relations, Regulatory Interpretation, Negotiation, Technical Writing, Microsoft Office Suite