Ashley Young

• Phone: +1 416 555 0123
• Email: ashley.young@email.com
• Location: Toronto, Canada
• LinkedIn: ashleyyounghealthinfo

Summary

Led the implementation of a new Electronic Health Record (EHR) system migration for a 500-bed hospital, ensuring 99.8% data integrity and minimal disruption to clinical operations. Over 7 years of experience in health information management, focusing on data quality, system optimization, and compliance with privacy regulations.

Adept at developing and executing data governance strategies, improving data capture efficiency by 25% and supporting robust clinical decision-making processes. Committed to leveraging health informatics to enhance patient care and operational effectiveness within complex healthcare environments.

Experience

Senior Health Information Technologist, Mount Sinai Hospital -- Toronto, Canada

Mar 2020 – present

• Managed the successful migration of patient data from legacy systems to a new Epic EHR platform, overseeing a team of 5 and completing the project 2 weeks ahead of schedule.

• Developed and implemented data quality assurance protocols, reducing medical record coding errors by 18% and improving billing accuracy.

• Collaborated with clinical and IT teams to customize EHR templates and workflows, enhancing user adoption by 30% and streamlining documentation processes.

• Provided tier-2 support for health information system issues, resolving an average of 15 complex incidents per week with a 95% satisfaction rate.

Health Information Specialist, Sunnybrook Health Sciences Centre -- Toronto, Canada

Aug 2016 – Feb 2020

• Maintained and updated patient health records, ensuring adherence to provincial privacy legislation (PHIPA) and hospital policies.

• Conducted regular audits of health information systems to identify and correct data discrepancies, improving data reliability for research and reporting.

• Assisted in the training of over 100 new clinical staff on EHR navigation and best practices for data entry.

• Generated ad-hoc reports for clinical departments and administrative leadership, supporting strategic planning and quality improvement initiatives.

Education

University of Toronto, Post-Graduate Certificate in Health Information Management -- Toronto, Canada

Sept 2015 – July 2016

Ryerson University (now Toronto Metropolitan University), Bachelor of Science in Biological Sciences -- Toronto, Canada

Sept 2011 – June 2015

Skills

Health Information Systems: Epic EHR, Cerner Millennium, Meditech, ClinicAid, Telus Health, Dragon Medical One

Data Management & Analytics: Clinical Data Abstraction, Data Quality Assurance, Data Governance, SQL, Microsoft Excel (Advanced), Tableau, Report Generation

Compliance & Regulations: PHIPA (Ontario), PIPEDA (Canada), ICD-10-CA/CCI Coding, CCHS, Privacy & Security Protocols

Technical Skills: System Implementation & Migration, User Training & Support, Workflow Optimization, Troubleshooting, Network Fundamentals

Soft Skills: Project Leadership, Cross-functional Collaboration, Problem-Solving, Communication, Attention to Detail, Analytical Thinking