Rachel Thompson

• Phone: +1 416 555 1234
• Email: rachel.thompson@email.com
• Location: Toronto, Canada
• LinkedIn: rachelthompsonhims

Summary

Six years of experience accurately managing and maintaining patient health information within hospital and clinic settings, ensuring compliance with provincial and federal regulations. Proficient in electronic health record (EHR) systems and skilled in data integrity, privacy protocols, and efficient record retrieval. Contributed to a 15% reduction in record retrieval times through streamlined indexing processes.

Experience

Senior Medical Records Specialist, Mount Sinai Hospital -- Toronto, Canada

Mar 2020 – present

• Managed and organized over 500 active patient records daily, ensuring accuracy and completeness in compliance with PHIPA guidelines.

• Trained and mentored junior medical records staff on EHR system navigation, data entry protocols, and privacy best practices, improving team efficiency by 10%.

• Coordinated with clinical departments to facilitate timely access to patient information for continuity of care, reducing physician wait times for records by 20%.

• Performed regular audits of patient charts to identify and correct discrepancies, maintaining a 99% data integrity rate.

Medical Records Technician, Toronto Western Hospital (UHN) -- Toronto, Canada

Aug 2017 – Feb 2020

• Processed and filed medical documentation, including physician orders, lab results, and diagnostic reports, into patient electronic health records.

• Managed record release requests in accordance with privacy regulations, processing an average of 30 requests per day.

• Assisted in the transition from paper-based records to a fully digital EHR system, contributing to a 25% increase in operational efficiency.

• Maintained strict confidentiality of patient information while responding to inquiries from healthcare providers and administrative staff.

Education

George Brown College, Advanced Diploma in Health Information Management -- Toronto, Canada

Sept 2015 – June 2017

Skills

Health Information Management Systems: Epic, Cerner, Meditech, Accuro EMR, CHIMA Standards

Data Management & Compliance: Electronic Health Records (EHR), Record Indexing, Data Integrity, Release of Information (ROI), PHIPA, PIPEDA, ICD-10 Coding

Administrative & Technical Skills: Medical Terminology, Data Entry, Document Scanning, Microsoft Office Suite, Patient Confidentiality, Workflow Optimization