Olivia Carter
- Phone: +1 416 555 0123
- Email: olivia.carter@email.com
- Location: Toronto, Canada
- LinkedIn: olivia.carter.psy
Summary
Five years of providing compassionate and structured support to individuals with mental health conditions. Proficient in de-escalation techniques, therapeutic communication, and assisting with activities of daily living for psychiatric patients within various care settings.
Adept at observing and documenting patient behavior, contributing to treatment plans, and ensuring a safe and therapeutic environment for both patients and staff. Committed to upholding patient dignity and promoting recovery through consistent, empathetic care.
Experience
Psychiatric Aide, Centre for Addiction and Mental Health (CAMH) -- Toronto, Canada
Sept 2020 – present
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Provided direct care and supervision to an average of 10-15 psychiatric patients per shift on acute and rehabilitation units, focusing on safety and therapeutic engagement.
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Implemented crisis intervention and de-escalation strategies, successfully resolving over 90% of agitated patient situations without physical restraint.
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Assisted patients with personal hygiene, mobility, and medication reminders, promoting independence and adherence to treatment protocols.
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Documented vital signs, behavioral observations, and patient progress accurately in electronic health records, contributing to comprehensive patient assessments.
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Facilitated therapeutic group activities and one-on-one interactions, enhancing social skills and emotional regulation among patients.
Junior Psychiatric Aide, Toronto East Health Network (Michael Garron Hospital) -- Toronto, Canada
June 2018 – Aug 2020
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Supported nursing staff in monitoring patients on the inpatient psychiatric unit, ensuring a safe environment and identifying changes in patient status.
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Assisted with patient intake procedures, including orienting new patients to the unit and explaining daily routines.
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Maintained cleanliness and organization of patient rooms and common areas, adhering to infection control standards.
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Participated in staff meetings and shift handovers, effectively communicating patient needs and observations to the interdisciplinary team.
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Gained experience with various mental health diagnoses, including schizophrenia, bipolar disorder, and major depressive disorder.
Education
George Brown College, Diploma in Community Worker - Mental Health -- Toronto, Canada
Sept 2016 – Apr 2018
University of Toronto, Bachelor of Arts in Psychology -- Toronto, Canada
Sept 2012 – Apr 2016
Skills
Patient Care & Support: Therapeutic Communication, De-escalation Techniques, Crisis Intervention, Activities of Daily Living (ADLs) Assistance, Behavioral Observation, Suicide Prevention, Medication Reminders, Patient Safety, Group Facilitation
Clinical & Administrative: Electronic Health Records (EHR), Vital Sign Monitoring, Documentation, Infection Control, Patient Intake, Treatment Plan Support, Data Collection, Confidentiality (HIPAA/PHIPA)
Interpersonal & Teamwork: Empathy, Active Listening, Conflict Resolution, Collaboration, Cultural Competence, Professionalism, Stress Management, Adaptability, Reliability
Certifications: First Aid & CPR/AED, Non-Violent Crisis Intervention (NVCI), Mental Health First Aid
