Rachel King

• Phone: +44 20 7946 0123
• Email: rachel.king@email.com
• Location: London, UK
• LinkedIn: rachelkinginstructional

Summary

Six years of experience in developing and implementing innovative educational programs and library resources, significantly enhancing user engagement and information accessibility. Skilled in leveraging digital platforms for instructional delivery and optimizing metadata for improved content discovery within academic and public library settings. Successfully led initiatives to integrate emerging technologies into learning environments, resulting in a 25% increase in digital resource utilization.

Experience

Digital Learning and Outreach Officer, British Library -- London, UK

Sept 2020 – present

• Designed and delivered over 50 virtual workshops and online courses on research methodologies and digital literacy tools, reaching an average of 300 participants per quarter.

• Managed the curation and cataloging of digital learning objects, increasing the discoverability of educational resources by 35% through enhanced metadata tagging.

• Collaborated with subject matter experts to develop accessible instructional materials for diverse audiences, improving content comprehension by 20% across various programs.

• Implemented and managed a new learning management system (LMS) for public educational programs, streamlining registration and content delivery for 2,000+ users annually.

Information Resources Assistant, University College London (UCL) Library Services -- London, UK

Sept 2017 – Aug 2020

• Provided frontline support for library users, resolving over 100 inquiries per week related to database access, research tools, and interlibrary loan services.

• Assisted in the acquisition and processing of new library materials, contributing to an expansion of the collection by 15% over three years.

• Conducted regular audits of electronic resources, ensuring consistent access and functionality for students and faculty, reducing reported access issues by 18%.

• Trained junior staff on library systems and user support protocols, enhancing team efficiency and service quality.

Education

City, University of London, MA in Library and Information Science -- London, UK

Sept 2016 – Sept 2017

King's College London, BA (Hons) in English Literature -- London, UK

Sept 2013 – June 2016

Skills

Instructional Design & Pedagogy: Curriculum Development, E-Learning Modules, Adult Learning Principles, Blended Learning, Assessment Design, Universal Design for Learning (UDL)

Library & Information Systems: Integrated Library Systems (ILS), Digital Asset Management (DAM), Metadata Standards (MARC, Dublin Core), Cataloging, Content Management Systems (CMS)

Digital Tools & Technologies: Learning Management Systems (Moodle, Canvas), E-Resource Management, Online Collaboration Tools, Data Analytics, Accessibility Software

User Engagement & Support: Information Literacy Instruction, Reference Services, Outreach Programs, User Training, Research Support, Public Speaking

Languages: English (Native), French (Intermediate)