Olivia Mitchell

• Phone: +1 416 555 0123
• Email: olivia.mitchell@email.com
• Location: Toronto, Canada
• LinkedIn: olivia-mitchell-itpm

Summary

Led cross-functional IT project teams for 8+ years, delivering complex enterprise software solutions and infrastructure upgrades on time and within budget. Successfully managed a portfolio of projects valued at over $15M, consistently achieving stakeholder satisfaction through robust communication and risk management.

Expert in Agile methodologies, driving organizational change and process improvements that increased project delivery efficiency by 25%. Proven ability to navigate challenging technical landscapes and foster collaborative environments for optimal project outcomes.

Experience

Senior IT Project Manager, Maplewood Tech Solutions -- Toronto, Canada

Mar 2019 – present

• Managed the full lifecycle implementation of a new ERP system for a mid-sized manufacturing client, completing the project 3 weeks ahead of schedule and 10% under budget, impacting 500+ users.

• Spearheaded an Agile transformation initiative across three development teams, resulting in a 20% reduction in time-to-market for new software features and improved team velocity.

• Directed the migration of critical on-premise infrastructure to a cloud-based solution, enhancing system scalability and reducing operational costs by 15% annually.

• Developed and maintained comprehensive project plans, budgets, and resource allocation for a portfolio of 5-7 concurrent IT projects, ensuring alignment with strategic business objectives.

IT Project Manager, Northern Digital Innovations -- Toronto, Canada

Aug 2015 – Feb 2019

• Successfully delivered a customer relationship management (CRM) system upgrade project, improving data accuracy by 30% and user adoption rates by 90%.

• Coordinated with vendor teams and internal stakeholders to deploy a new data warehousing solution, enabling advanced analytics and supporting business intelligence initiatives.

• Implemented robust risk management strategies, identifying and mitigating potential project roadblocks, leading to successful delivery of 95% of projects on time.

• Facilitated daily stand-ups, sprint planning, and retrospective meetings for Agile development teams, ensuring clear communication and continuous improvement.

Junior IT Project Coordinator, Lakefront Software Group -- Toronto, Canada

Sept 2013 – July 2015

• Assisted in the planning and execution of small to medium-sized software development projects, ensuring documentation was up-to-date and accessible.

• Managed project schedules and tracked progress using Jira and Microsoft Project, reporting status updates to senior project managers.

• Coordinated communication between development teams, quality assurance, and business analysts to streamline project workflows.

• Supported user acceptance testing (UAT) phases, gathering feedback and ensuring issues were resolved prior to deployment.

Education

University of Toronto, Master of Science in Information Technology Management -- Toronto, Canada

Sept 2012 – Aug 2013

Ryerson University (now Toronto Metropolitan University), Bachelor of Science in Computer Science -- Toronto, Canada

Sept 2009 – June 2013

Skills

Project Management Methodologies: Agile (Scrum, Kanban), Waterfall, Hybrid, SAFe, PRINCE2 Principles, PMI PMBOK

Project Management Tools: Jira, Asana, Microsoft Project, Confluence, Trello, Azure DevOps, SmartSheet

Software & Systems: ERP Systems, CRM, Cloud Computing (AWS, Azure), SaaS Implementations, Data Warehousing, SDLC

Technical Skills: Requirements Gathering, Risk Management, Budget Management, Resource Planning, Change Management, Quality Assurance, Stakeholder Management

Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM), SAFe Agilist