Emma Walker

• Phone: +353 87 123 4567
• Email: emma.walker@email.com
• Location: Dublin, Ireland
• LinkedIn: emmawalkerireland

Summary

Over 7 years of dedicated experience providing empathetic and evidence-based counseling to diverse populations, fostering positive behavioral changes and enhancing overall well-being. Successfully managed caseloads exceeding 30 clients weekly, delivering individual and group therapy sessions with a focus on holistic client-centered care.

Demonstrated proficiency in crisis intervention, conflict resolution, and developing tailored support plans to address complex psychosocial challenges. Instrumental in improving client engagement by 25% through innovative program development and community outreach initiatives.

Experience

Senior Community Counselor, Fingal Community Support Services -- Swords, Ireland

Sept 2019 – present

• Provided comprehensive counseling services to individuals and families, addressing issues such as anxiety, depression, grief, and trauma.

• Led a team of junior counselors, providing supervision, training, and case consultation to ensure high-quality service delivery.

• Developed and implemented a new peer support program, resulting in a 30% increase in client participation and reported satisfaction.

• Collaborated with local agencies to create integrated care plans, improving client access to essential resources and reducing service duplication by 15%.

Counseling Support Worker, Dublin Youth & Family Services -- Dublin, Ireland

July 2016 – Aug 2019

• Delivered one-on-one counseling and support to at-risk youth, focusing on educational attainment, family dynamics, and social integration.

• Facilitated psychoeducational groups on topics such as stress management, self-esteem, and healthy relationships for up to 15 participants.

• Conducted initial assessments and developed individualized care plans, tracking progress and adjusting interventions as needed.

• Maintained accurate and confidential client records in compliance with organizational and ethical guidelines.

Education

University College Dublin, M.A. in Counselling and Psychotherapy -- Dublin, Ireland

Sept 2014 – June 2016

National University of Ireland Galway, B.A. (Hons) in Psychology -- Galway, Ireland

Sept 2011 – June 2014

Skills

Counseling Methodologies: Cognitive Behavioral Therapy (CBT), Person-Centered Therapy, Solution-Focused Brief Therapy (SFBT), Motivational Interviewing, Trauma-Informed Care

Client Support & Advocacy: Crisis Intervention, Active Listening, Empathy, Confidentiality, Case Management, Referral Services, Conflict Resolution, Group Facilitation

Assessment & Documentation: Psychosocial Assessment, Treatment Planning, Progress Monitoring, Clinical Documentation, Ethical Guidelines Adherence

Professional Competencies: Interpersonal Communication, Cultural Competence, Stress Management, Supervision, Program Development, Community Engagement