Olivia Reed

• Phone: +44 7911 123456
• Email: olivia.reed@email.com
• Location: London, UK
• LinkedIn: olivia-reed-cargo

Summary

Overseeing air cargo operations for 7 years, I have consistently improved turnaround times and maintained 100% compliance with IATA Dangerous Goods Regulations. My expertise includes optimising load planning, leading diverse teams, and implementing safety protocols to enhance operational efficiency and mitigate risks across busy air freight hubs.

Successfully managed over 15,000 cargo movements annually at Heathrow, reducing mishandling incidents by 18% through enhanced training and process improvements. Proficient in utilising cargo management systems to streamline workflows and ensure timely dispatch and receipt of air freight.

Experience

Senior Aircraft Cargo Handling Supervisor, British Airways World Cargo -- London, UK

Mar 2019 – present

• Supervised daily cargo loading and unloading operations for wide-body aircraft, managing teams of up to 25 ground staff and achieving a 98% on-time departure rate for cargo flights.

• Implemented new ULD (Unit Load Device) management protocols, resulting in a 15% reduction in equipment damage and a 10% improvement in cargo space utilisation.

• Led training initiatives on IATA Dangerous Goods Regulations, ensuring 100% team compliance and zero regulatory infringements over a three-year period.

• Streamlined communication between ground crews, flight operations, and customs, reducing processing delays by an average of 20 minutes per flight.

Aircraft Cargo Handling Supervisor, Heathrow Cargo Terminal -- London, UK

Jan 2017 – Feb 2019

• Coordinated the safe and efficient handling of diverse cargo, including special loads and perishables, for multiple airline clients at a high-volume terminal.

• Managed shift schedules and resource allocation for cargo teams, optimising productivity and ensuring adequate staffing levels during peak periods.

• Conducted pre-flight inspections of cargo and aircraft holds, ensuring adherence to weight and balance limitations and securing procedures.

• Acted as the primary point of contact for resolving operational issues and discrepancies with airline representatives and freight forwarders.

Education

Kingston University London, BSc (Hons) in Logistics and Supply Chain Management -- Kingston upon Thames, UK

Sept 2013 – July 2016

Skills

Cargo Operations & Management: Load Planning & Optimisation, ULD Management, Dangerous Goods Handling (IATA certified), Perishable Cargo Handling, Live Animal Transport, Special Cargo Handling, Customs Clearance Procedures, Air Waybill Processing

Safety & Compliance: Aviation Safety Regulations, Health & Safety Protocols, Risk Assessment, Incident Reporting & Investigation, Security Procedures, Ramp Safety

Leadership & Team Management: Team Leadership, Staff Training & Development, Performance Management, Conflict Resolution, Shift Management, Resource Allocation, Cross-functional Collaboration

Technical & Software: Cargo Management Systems (CMS), Ground Support Equipment (GSE) Operation, Microsoft Office Suite, SAP (basic), Communication Systems