Megan Carter
- Phone: +1 416 555 0123
- Email: megan.carter@email.com
- Location: Toronto, Canada
- LinkedIn: megancarterbcp
Summary
Over 8 years of dedicated experience developing and implementing robust business continuity and disaster recovery plans for complex organizational structures. Successfully reduced potential downtime by 30% across critical operations through proactive risk assessment and strategic planning.
Experience
Senior Business Continuity Planner, Maple Leaf Financial Group -- Toronto, Canada
Mar 2020 – present
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Led the development and implementation of a new enterprise-wide Business Continuity Management System (BCMS), ensuring compliance with ISO 22301 standards.
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Orchestrated annual full-scale disaster recovery exercises, identifying and mitigating 15+ critical single points of failure across IT infrastructure and operational processes.
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Managed a portfolio of 50+ business continuity plans, reducing recovery time objectives (RTOs) for critical functions by an average of 25%.
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Provided expert guidance and training to department heads on incident response protocols and business impact analysis methodologies.
Business Continuity Analyst, North Star Telecom -- Toronto, Canada
July 2016 – Feb 2020
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Assisted in the creation and maintenance of business continuity plans for key operational departments, including network operations and customer service.
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Conducted comprehensive Business Impact Analysis (BIA) for over 20 critical business processes, identifying vital resources and recovery requirements.
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Facilitated and documented post-incident reviews, providing recommendations that improved future response strategies and minimized business disruption.
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Developed and delivered internal training modules on emergency preparedness and continuity awareness to over 200 employees annually.
Education
University of Toronto, Master of Management in Risk Management and Business Continuity -- Toronto, Canada
Sept 2014 – June 2016
Ryerson University (now Toronto Metropolitan University), Bachelor of Commerce in Business Administration -- Toronto, Canada
Sept 2010 – June 2014
Skills
Business Continuity Planning: BCMS Development & Implementation, Business Impact Analysis (BIA), Risk Assessment & Mitigation, Disaster Recovery Planning (DRP), Crisis Management, Incident Response, Recovery Time Objective (RTO), Recovery Point Objective (RPO), Exercise & Testing, Supply Chain Resilience
Compliance & Frameworks: ISO 22301, NIST, BCI Good Practice Guidelines, COBIT
Software & Tools: Archer GRC, SharePoint, Microsoft Project, Visio, ServiceNow
Strategic Planning: Organizational Resilience, Stakeholder Engagement, Policy Development, Training & Awareness, Project Management
