Rachel King

• Phone: +353 87 123 4567
• Email: rachel.king@email.com
• Location: Dublin, Ireland
• LinkedIn: rachelkingnetworks

Summary

6 years of experience ensuring robust and high-performing network infrastructures for enterprise environments. Proven ability to troubleshoot complex network issues, manage core network services, and implement security protocols to maintain system integrity and availability.

Adept at collaborating with cross-functional teams to resolve incidents, optimize network performance, and support business-critical operations. Successfully reduced network downtime by 15% through proactive monitoring and rapid incident response.

Experience

Senior Network Support Specialist, TechLink Solutions -- Dublin, Ireland

Sept 2020 – present

• Provided tier 2 and 3 support for complex network incidents, resolving an average of 30+ tickets per week related to LAN/WAN connectivity, firewalls, and VPNs.

• Managed and maintained Cisco and Juniper network devices, including routers, switches, and access points, ensuring optimal performance and security.

• Implemented and configured network monitoring tools (e.g., SolarWinds, Nagios) to proactively identify and address potential network bottlenecks and outages.

• Developed and updated network documentation, including topology diagrams, configurations, and troubleshooting guides, improving resolution times by 10%.

Network Support Engineer, EmeraldNet Communications -- Dublin, Ireland

June 2017 – Aug 2020

• Responded to and resolved network-related service requests and incidents, achieving a 95% first-call resolution rate for common connectivity issues.

• Configured and maintained DHCP, DNS, and Active Directory services to support a user base of 500+ employees.

• Assisted in the deployment of new network hardware and software, ensuring seamless integration and minimal disruption to business operations.

• Performed regular network health checks, patch management, and security updates to safeguard against vulnerabilities.

Education

Technological University Dublin, BSc (Hons) in Computer Networking and Cyber Security -- Dublin, Ireland

Sept 2013 – May 2017

Skills

Network Protocols: TCP/IP, OSPF, BGP, EIGRP, VLAN, STP, MPLS, VPN, DNS, DHCP

Network Hardware: Cisco Routers & Switches, Juniper, Meraki, Firewalls (Palo Alto, FortiGate), Wireless Access Points

Operating Systems: Windows Server, Linux (Ubuntu, CentOS), Cisco IOS, Junos OS

Network Security: Firewall Configuration, IDS/IPS, VPN Implementation, Access Control Lists (ACLs)

Monitoring & Troubleshooting: Wireshark, SolarWinds, Nagios, PRTG, Packet Tracer, Network Performance Analysis

Virtualization: VMware ESXi, Hyper-V

Cloud Platforms: Azure Networking, AWS Networking Basics