Rachel Scott
- Phone: +353 87 123 4567
- Email: rachel.scott@email.com
- Location: Dublin, Ireland
- LinkedIn: rachelscotttelecom
Summary
Seven years of hands-on experience in the installation, maintenance, and fault diagnosis of telecommunications equipment, ensuring high-performance network functionality. Proficient in copper and fibre optic cabling, system integration, and adherence to industry standards for optimal service delivery. Successfully resolved over 95% of reported equipment malfunctions, minimizing downtime for clients.
Experience
Telecommunications Equipment Technician, Eircom Business Solutions -- Dublin, Ireland
Mar 2019 – present
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Installed, configured, and maintained a diverse range of telecommunications equipment, including VoIP systems, PABX, routers, and switches for business clients.
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Performed systematic troubleshooting and repair of complex network issues, reducing average service disruption by 15% through rapid fault isolation.
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Managed and executed cabling infrastructure projects (Cat5e, Cat6, Fibre Optic), ensuring compliance with TIA/EIA standards and client specifications.
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Provided on-site technical support and training to end-users, enhancing client satisfaction and system adoption.
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Maintained accurate records of installations, repairs, and inventory using internal management systems.
Field Service Engineer (Telecommunications), Sky Ireland Communications -- Dublin, Ireland
June 2016 – Feb 2019
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Executed the installation and activation of broadband, TV, and phone services in residential and small business premises.
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Diagnosed and resolved service interruptions related to customer premises equipment (CPE) and last-mile connectivity for over 20 calls daily.
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Utilized spectrum analyzers, OTDRs, and multi-meters to test signal strength and identify cable faults.
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Educated customers on equipment operation and service features, contributing to a 10% reduction in repeat service calls.
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Adhered to strict safety protocols and industry best practices during all field operations.
Education
Technological University Dublin, Higher Certificate in Telecommunications Systems -- Dublin, Ireland
Sept 2014 – May 2016
Skills
Technical Proficiency: VoIP Systems, PABX, Routers, Switches, Fibre Optic Splicing, Copper Cabling (Cat5e/6), Structured Cabling, RF Testing, OTDR, Spectrum Analysis, Network Protocols (TCP/IP), Broadband Installation, CCTV Systems, Wireless Access Points
Tools & Equipment: Multimeters, Cable Testers, Fusion Splicers, Power Meters, Tone Generators, Hand Tools, Power Tools, Laptop Diagnostics
Fault Finding & Repair: Diagnostic Troubleshooting, Root Cause Analysis, Circuit Testing, Equipment Calibration, Component Replacement, Preventative Maintenance
Industry Standards: TIA/EIA, ITU-T, Health & Safety Regulations, Quality Assurance, Documentation