Liam Mitchell
- Phone: +353 87 123 4567
- Email: liam.mitchell@email.com
- Location: Dublin, Ireland
- LinkedIn: liam-mitchell-ecom
Summary
Orchestrating end-to-end e-commerce operations for 6+ years, specializing in optimizing product listings, managing inventory, and enhancing customer conversion funnels. Successfully launched and scaled multiple product lines, consistently exceeding sales targets by an average of 15% quarter-over-quarter through data-driven strategies.
Proficient in leveraging analytics to identify market opportunities, streamline fulfillment processes, and implement effective digital merchandising techniques. Adept at cross-functional collaboration to ensure seamless online retail experiences and sustained revenue growth.
Experience
Senior Online Merchant, EireShop Online -- Dublin, Ireland
Mar 2021 – present
-
Managed a portfolio of 500+ SKUs across multiple online marketplaces (Amazon, eBay, Shopify), increasing overall sales by 25% within two years.
-
Developed and executed promotional campaigns, resulting in a 30% uplift in specific product category sales during key seasonal periods.
-
Optimized product descriptions, images, and SEO keywords, improving product visibility and organic traffic by 40%.
-
Implemented new inventory management software, reducing stockouts by 18% and improving order fulfillment accuracy to 99.5%.
Online Merchant Specialist, Emerald E-tailers -- Dublin, Ireland
June 2018 – Feb 2021
-
Responsible for daily operations of the company's online store, processing an average of 200+ orders per day.
-
Analyzed sales data to identify best-selling products and managed product lifecycle from listing to discontinuation.
-
Collaborated with marketing teams to create compelling content and visual assets for product pages, enhancing customer engagement.
-
Handled customer inquiries and resolved issues related to orders, shipping, and product information, maintaining a 95% customer satisfaction rate.
Education
University College Dublin, MSc in Digital Marketing -- Dublin, Ireland
Sept 2017 – Aug 2018
Dublin City University, BSc in Business Studies -- Dublin, Ireland
Sept 2014 – June 2017
Skills
E-commerce Platforms: Shopify, Magento, WooCommerce, Amazon Seller Central, eBay Seller Hub, Etsy
Digital Marketing & Analytics: SEO, SEM, Google Analytics, Google Ads, Social Media Marketing, Email Marketing, A/B Testing
Inventory & Order Management: Stock Control, Demand Forecasting, Fulfillment Optimization, Returns Management, ERP Systems
Product Management: Product Listing Optimization, Merchandising, Pricing Strategy, Market Research, Competitor Analysis
Tools & Software: Microsoft Excel (Advanced), CRM Software, Adobe Photoshop (Basic), Slack, Asana
