Liam Clark

• Phone: +44 20 7946 0123
• Email: liam.clark@email.com
• Location: London, UK
• LinkedIn: liamclarkc2c

Summary

Over 7 years of experience in high-stakes command and control center environments, expertly coordinating critical incident response and maintaining operational continuity across complex infrastructure. Proven ability to leverage real-time data analytics for proactive threat mitigation and optimize resource deployment in rapidly evolving situations.

Experience

Senior Operations Controller, National Control Centre, Network Rail -- London, UK

Mar 2020 – present

• Managed real-time incident response for over 10,000 km of railway infrastructure, reducing average incident resolution time by 15% through enhanced communication protocols.

• Supervised a team of 8 junior controllers, providing training and mentorship on crisis management and operational procedures.

• Implemented new digital mapping and telemetry systems, improving situational awareness and decision-making speed by 20% during critical events.

• Coordinated with emergency services, transport police, and maintenance teams to ensure safe and efficient resolution of major disruptions.

Control Room Operator, Underground Operations, Transport for London (TfL) -- London, UK

Sept 2016 – Feb 2020

• Monitored and controlled train movements across multiple London Underground lines, ensuring adherence to strict timetables and safety regulations.

• Responded to over 200 daily operational alerts, including signal failures, passenger incidents, and power outages, minimizing service delays.

• Utilized SCADA systems and CCTV networks to maintain continuous surveillance of network status and identify potential issues proactively.

• Authored detailed incident reports and contributed to post-incident analysis, leading to improvements in operational resilience.

Emergency Call Handler / Dispatcher, London Ambulance Service -- London, UK

June 2014 – Aug 2016

• Processed emergency 999 calls, rapidly assessing situations and dispatching appropriate ambulance resources.

• Maintained accurate incident logs and communicated effectively with paramedics, police, and fire services.

• Trained in advanced medical priority dispatch systems, ensuring timely and appropriate responses to critical emergencies.

Education

King's College London, MA in Security Studies -- London, UK

Sept 2013 – Sept 2014

University College London (UCL), BSc (Hons) in Geography (Human Geography) -- London, UK

Sept 2010 – June 2013

Skills

Command & Control Systems: SCADA, CCTV Monitoring, GIS Mapping, Telemetry Systems, CAD (Computer-Aided Dispatch)

Incident Management: Crisis Response, Emergency Coordination, Situational Awareness, Risk Assessment, Post-Incident Analysis

Operational Protocols: SOP Development, Regulatory Compliance, Safety Management, Resource Allocation, Logistical Coordination

Communication & Reporting: Multi-agency Liaison, Real-time Reporting, Briefing & Debriefing, Technical Documentation, Radio Communications

Software & Tools: Microsoft Office Suite, SharePoint, Bespoke Control Room Platforms, Data Visualization Tools