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First-Line Supervisors of Passenger Attendants CV Example in Danish

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Theme: sb2nov · Language: danish
First-Line Supervisors of Passenger Attendants CV in Danish — page 1
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Sofie Madsen

Resumé

Seks års erfaring med at lede og motivere kabinepersonale, hvilket har resulteret i en forbedring af passagertilfredsheden med 15% hos Nordic Airlines. Har specialiseret sig i at optimere operationelle procedurer og træning af nye medarbejdere for at sikre høj servicekvalitet og overholdelse af sikkerhedsstandarder. Erfaren i håndtering af komplekse passagertilfælde og uregelmæssigheder i flytrafikken.

Erhvervserfaring

Teamleder for Kabinepersonale

København, Danmark

Marts 2020 – nuværende

Nordic Airlines

  • Ledet et team på 15-20 kabineassistenter og sikret en gennemsnitlig passagertilfredshedsscore på 4,7 ud af 5.

  • Implementeret nye træningsmoduler for kundeservice, hvilket reducerede klager med 10% inden for seks måneder.

  • Ansvarlig for daglig briefing, performanceevaluering og konfliktløsning for kabinepersonale.

  • Optimeret ombord-serviceprocedurer, hvilket resulterede i en 5% stigning i salg af ekstra ydelser.

Senior Kabineassistent

København, Danmark

August 2017 – Februar 2020

Scandinavian Air Services

  • Trænet og coachet nye kabineassistenter i sikkerhedsprocedurer og kundeservice.

  • Fungerede som primær kontaktperson for passagerer med særlige behov og løste problemstillinger ombord.

  • Bidrog til udvikling af forbedrede serviceprotokoller for langdistanceflyvninger.

Kabineassistent

Aalborg, Danmark

Juni 2015 – Juli 2017

Danish Regional Flights

  • Sikrede passagerernes sikkerhed og komfort i overensstemmelse med luftfartsregler.

  • Leverede fremragende kundeservice og håndterede ombordsalg af varer.

  • Udførte pre-flight sikkerhedstjek og nødprocedurer.

Uddannelse

Københavns Erhvervsakademi (KEA)

København, Danmark

September 2013 – Juni 2015

Akademiøkonom in Serviceøkonomi

Aalborg Handelsskole

Aalborg, Danmark

August 2010 – Juni 2013

HHX in International Handel

Færdigheder

Ledelse og Supervision: Teamledelse, Medarbejderudvikling, Konfliktløsning, Performance Management, Operationsstyring, Træning og Coaching

Passagerservice: Kundeservice, Passagerhåndtering, Klagebehandling, Særlige behov, Ombord-salg, Sikkerhedsprocedurer

Regulatoriske Færdigheder: Luftfartsregler, Nødprocedurer, Førstehjælp, Sikkerhedsprotokoller, Crisis Management

Sprog: Dansk (flydende), Engelsk (flydende), Tysk (konversation)

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First-Line Supervisors of Passenger Attendants · Arabic First-Line Supervisors of Passenger Attendants · Dutch First-Line Supervisors of Passenger Attendants · English First-Line Supervisors of Passenger Attendants · French First-Line Supervisors of Passenger Attendants · German First-Line Supervisors of Passenger Attendants · Hebrew First-Line Supervisors of Passenger Attendants · Hindi First-Line Supervisors of Passenger Attendants · Indonesian First-Line Supervisors of Passenger Attendants · Italian First-Line Supervisors of Passenger Attendants · Japanese First-Line Supervisors of Passenger Attendants · Korean First-Line Supervisors of Passenger Attendants · Mandarin_chinese First-Line Supervisors of Passenger Attendants · Norwegian_bokmal First-Line Supervisors of Passenger Attendants · Norwegian_nynorsk First-Line Supervisors of Passenger Attendants · Persian First-Line Supervisors of Passenger Attendants · Portuguese First-Line Supervisors of Passenger Attendants · Russian First-Line Supervisors of Passenger Attendants · Spanish First-Line Supervisors of Passenger Attendants · Turkish
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