Jennifer Clark

• Phone: +1 647 555 0100
• Email: jennifer.clark@email.com
• Location: Toronto, Canada
• LinkedIn: jennifer-clark-l&d

Summary

Led the design and implementation of enterprise-wide learning programs for 1000+ employees, resulting in a 20% improvement in employee performance metrics. Over 10 years of experience in talent development, instructional design, and performance consulting within fast-paced corporate environments.

Adept at leveraging adult learning principles and cutting-edge technologies to cultivate high-impact training solutions that align with strategic business objectives and foster continuous professional growth.

Experience

Senior Manager, Learning & Development, Maple Leaf Financial Group -- Toronto, Canada

Mar 2019 – present

• Developed and executed a comprehensive L&D strategy for 500+ corporate employees, integrating blended learning approaches and competency-based frameworks.

• Managed a team of 5 L&D specialists, overseeing program development, delivery, and evaluation, achieving a 92% participant satisfaction rate.

• Implemented a new Learning Management System (LMS) migration project, reducing training administration time by 25% and improving data analytics capabilities.

• Designed and facilitated leadership development programs for mid-level managers, contributing to a 15% increase in internal promotions.

Training & Development Lead, North Star Retail Solutions -- Toronto, Canada

Aug 2015 – Feb 2019

• Oversaw the full training lifecycle for 800+ retail associates across 50 locations, focusing on product knowledge, customer service, and sales techniques.

• Created engaging e-learning modules and instructor-led workshops, leading to a 10% uplift in average sales per employee.

• Conducted needs assessments and gap analyses to identify critical skill deficits and propose targeted training interventions.

• Coordinated with subject matter experts to develop and update training materials, ensuring alignment with company policies and industry best practices.

Training Coordinator, Ontario Tech Innovations Inc. -- Mississauga, Canada

June 2013 – July 2015

• Assisted in the development and delivery of onboarding programs for new hires, reducing ramp-up time by 15%.

• Managed training logistics, scheduling, and record-keeping for various departmental training initiatives.

• Supported the evaluation of training effectiveness through surveys and performance data analysis.

• Maintained and updated training resources and documentation on the company intranet.

Education

University of Toronto, Master of Education (M.Ed.) in Adult Education and Workplace Learning -- Toronto, Canada

Sept 2017 – June 2019

Ryerson University (now Toronto Metropolitan University), Bachelor of Commerce (B.Com.) in Human Resources Management -- Toronto, Canada

Sept 2009 – May 2013

Skills

Learning & Development Expertise: Instructional Design (ADDIE, SAM), Curriculum Development, Blended Learning, E-learning Development (Articulate Storyline, Rise 360), Learning Management Systems (Workday Learning, Moodle), Performance Consulting, Training Needs Analysis, Competency Frameworks, Adult Learning Principles, Gamification

Leadership & Management: Team Leadership, Project Management, Stakeholder Management, Budget Management, Change Management, Vendor Management, Coaching & Mentoring

Tools & Technologies: Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, Zoom, Microsoft Teams, SurveyMonkey, Data Analytics Tools, Video Editing Software (Camtasia)