Olivia Hall

• Phone: +353 87 123 4567
• Email: olivia.hall@email.com
• Location: Dublin, Ireland
• LinkedIn: olivia-hall-tds

Summary

Led the design and implementation of blended learning programs for over 500 employees across various departments, resulting in a 20% improvement in key performance indicators. Expertise in adult learning principles and instructional design methodologies to cultivate high-impact professional development initiatives.

Facilitated numerous workshops and coaching sessions focused on leadership development, change management, and technical skill enhancement, consistently receiving positive participant feedback and achieving high completion rates.

Utilized learning analytics to assess program effectiveness and drive continuous improvement in training content and delivery strategies, aligning learning outcomes with strategic business objectives.

Experience

Senior Training and Development Specialist, Fidelity Investments Ireland -- Dublin, Ireland

Mar 2019 – present

• Designed and delivered a comprehensive onboarding program for new hires, reducing time-to-proficiency by 15% within the first six months.

• Managed the full learning cycle for critical software rollouts, including needs analysis, content creation, delivery, and post-training support for over 300 users.

• Implemented a new learning management system (LMS), improving user engagement by 25% and streamlining reporting capabilities.

• Coached and mentored junior training specialists, enhancing team capabilities and project delivery efficiency.

Training and Development Specialist, Accenture Ireland -- Dublin, Ireland

Aug 2015 – Feb 2019

• Developed and facilitated workshops on communication skills and project management for consulting teams, impacting over 200 professionals annually.

• Collaborated with subject matter experts to create engaging e-learning modules on industry-specific topics, leading to a 30% increase in knowledge retention.

• Conducted training needs assessments and gap analyses to identify critical skill deficiencies and propose targeted learning interventions.

• Evaluated training program efficacy using Kirkpatrick's four levels of evaluation, providing data-driven recommendations for program enhancements.

Learning & Development Coordinator, Bank of Ireland -- Dublin, Ireland

Sept 2013 – July 2015

• Coordinated logistics for over 50 training events annually, ensuring seamless execution and positive participant experience.

• Assisted in the development of training materials, including presentations, participant guides, and job aids.

• Managed training records and reported on completion rates and feedback to senior management.

• Supported the implementation of blended learning solutions, integrating online resources with in-person sessions.

Education

University College Dublin, MSc in Organisational Psychology -- Dublin, Ireland

Sept 2012 – Aug 2013

Trinity College Dublin, BA (Hons) in Human Resources Management -- Dublin, Ireland

Sept 2009 – June 2012

Skills

Learning & Development Expertise: Instructional Design, Adult Learning Principles, Curriculum Development, Needs Assessment, Blended Learning, E-Learning Development, Facilitation, Coaching, Mentoring, Learning Analytics, Performance Improvement

Training Delivery & Technology: Workshop Facilitation, Virtual Instructor-Led Training (VILT), Learning Management Systems (LMS - Workday Learning, Cornerstone OnDemand), Articulate Storyline, Adobe Captivate, Microsoft Office Suite

Organisational Development: Change Management, Leadership Development, Talent Management, Employee Engagement, Succession Planning, Performance Management, Organisational Culture

Project Management: Project Planning, Stakeholder Management, Budget Management, Risk Management, Agile Methodologies