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First-Line Supervisors of Gambling Services Workers CV Example in Indonesian

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Theme: engineeringresumes · Language: indonesian
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Putri Lestari

Ringkasan

Delapan tahun pengalaman dalam mengelola operasional lantai perjudian, memastikan kepatuhan terhadap regulasi, dan meningkatkan efisiensi tim. Berhasil memimpin tim dealer dan pit supervisor, meningkatkan kualitas layanan pelanggan sebesar 20% dan mengurangi insiden pelanggaran prosedur sebesar 15% melalui pelatihan yang efektif dan pengawasan ketat. Ahli dalam mengoperasikan berbagai permainan meja dan sistem manajemen kasino.

Pengalaman Kerja

Supervisor Meja Permainan, Kasino & Resor Bintang Laut -- Jakarta, Indonesia

Maret 2020 – sekarang

  • Mengelola tim yang terdiri dari 15-20 dealer dan staf pendukung, memastikan operasional meja yang lancar dan kepatuhan terhadap regulasi.

  • Melakukan pengawasan harian terhadap permainan meja seperti Blackjack, Roulette, Baccarat, dan Poker, memastikan integritas permainan dan keadilan bagi pemain.

  • Melatih staf baru dalam prosedur permainan, kebijakan perusahaan, dan layanan pelanggan, meningkatkan retensi staf baru sebesar 25%.

  • Menyelesaikan perselisihan pelanggan secara profesional, menjaga suasana positif dan reputasi kasino.

  • Mengidentifikasi dan melaporkan potensi aktivitas penipuan atau pelanggaran, bekerja sama dengan tim keamanan untuk mitigasi risiko.

Asisten Supervisor Pit, Grand Kasino Jakarta -- Jakarta, Indonesia

Agustus 2016 – Februari 2020

  • Membantu Supervisor Pit dalam mengawasi operasional harian di area pit, termasuk penugasan dealer dan rotasi meja.

  • Memastikan ketersediaan chip, kartu, dan peralatan permainan lainnya, meminimalkan waktu henti operasional.

  • Memantau dan mengevaluasi kinerja dealer, memberikan umpan balik konstruktif untuk pengembangan profesional mereka.

  • Berpartisipasi dalam investigasi insiden kecil dan membantu dalam penyelesaian keluhan pelanggan.

  • Mencapai peningkatan efisiensi operasional sebesar 10% melalui optimalisasi jadwal staf dan manajemen inventaris.

Dealer Meja Permainan, Royal Gaming Center -- Jakarta, Indonesia

Juli 2014 – Juli 2016

  • Melaksanakan permainan meja seperti Blackjack, Roulette, dan Baccarat sesuai standar kasino.

  • Memberikan layanan pelanggan yang luar biasa, menciptakan suasana yang ramah dan menarik bagi para pemain.

  • Menguasai prosedur penanganan chip dan pembayaran, memastikan akurasi transaksi.

  • Mendukung operasional harian lantai perjudian, termasuk pembukaan dan penutupan meja.

Pendidikan

Universitas Indonesia, Sarjana Ekonomi di Manajemen Perhotelan -- Depok, Indonesia

September 2010 – Juni 2014

Keahlian

Keahlian Operasional & Pengawasan: Manajemen Lantai Perjudian, Pengawasan Staf, Operasional Meja Permainan, Pencegahan Kerugian, Penanganan Kas, Penjadwalan, Pelatihan Staf, Resolusi Konflik

Pengetahuan Permainan: Blackjack, Roulette, Baccarat, Poker, Craps, Permainan Elektronik

Kepatuhan & Keamanan: Regulasi Perjudian, Prosedur Kepatuhan, Identifikasi Penipuan, Pengawasan Video, Pelaporan Insiden

Keahlian Teknis: Sistem Manajemen Kasino (CMS), Microsoft Office Suite, Sistem POS, Perangkat Lunak Pelacakan Pemain

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Translations

Same CV in other languages

First-Line Supervisors of Gambling Services Workers · Arabic First-Line Supervisors of Gambling Services Workers · Danish First-Line Supervisors of Gambling Services Workers · Dutch First-Line Supervisors of Gambling Services Workers · English First-Line Supervisors of Gambling Services Workers · French First-Line Supervisors of Gambling Services Workers · German First-Line Supervisors of Gambling Services Workers · Hebrew First-Line Supervisors of Gambling Services Workers · Hindi First-Line Supervisors of Gambling Services Workers · Italian First-Line Supervisors of Gambling Services Workers · Japanese First-Line Supervisors of Gambling Services Workers · Korean First-Line Supervisors of Gambling Services Workers · Mandarin_chinese First-Line Supervisors of Gambling Services Workers · Norwegian_bokmal First-Line Supervisors of Gambling Services Workers · Norwegian_nynorsk First-Line Supervisors of Gambling Services Workers · Persian First-Line Supervisors of Gambling Services Workers · Portuguese First-Line Supervisors of Gambling Services Workers · Russian First-Line Supervisors of Gambling Services Workers · Spanish First-Line Supervisors of Gambling Services Workers · Turkish
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