Ashley Reed

• Phone: +353 87 123 4567
• Email: ashley.reed@email.com
• Location: Dublin, Ireland
• LinkedIn: ashleyreedhousekeepingsupervisor

Summary

Over 7 years of progressive experience in managing and optimizing cleaning operations for large facilities, consistently achieving high standards of cleanliness and operational efficiency. Proficient in staff training, inventory management, and implementing robust safety protocols to enhance service delivery and team performance.

Successfully led teams in various commercial and institutional settings, reducing supply waste by 15% through strategic inventory control and improving team productivity by 10% through effective scheduling and motivation tactics.

Experience

Housekeeping & Janitorial Supervisor, Dublin City Cleaning Services -- Dublin, Ireland

Mar 2020 – present

• Supervised daily operations for a team of 15 janitorial staff across multiple commercial properties, ensuring adherence to rigorous cleaning schedules and quality standards.

• Developed and implemented a new training program for new hires, reducing onboarding time by 20% and improving initial service quality.

• Managed inventory and procurement of cleaning supplies, achieving a 10% reduction in monthly expenditure while maintaining stock levels.

• Conducted regular site inspections and audits, consistently achieving client satisfaction scores above 90% for cleanliness and service reliability.

• Coordinated with clients to address specific cleaning requirements and resolve service issues promptly, fostering strong client relationships.

Assistant Janitorial Supervisor, Emerald Facilities Management -- Dublin, Ireland

June 2017 – Feb 2020

• Assisted in the supervision of a team of 10 janitors, overseeing daily tasks and ensuring compliance with health and safety regulations.

• Trained junior staff on proper cleaning techniques, equipment operation, and chemical handling procedures.

• Maintained accurate records of work performed, supply usage, and equipment maintenance schedules.

• Contributed to the development of daily work assignments, optimizing routes and schedules for increased efficiency.

• Responded to urgent cleaning requests and unexpected incidents, ensuring rapid and effective resolution.

Lead Housekeeping Attendant, Irish Hospitality Services -- Dublin, Ireland

Sept 2015 – May 2017

• Led a small team of 4 housekeeping attendants in daily room cleaning and common area maintenance for a busy hotel.

• Ensured all rooms met hotel's strict cleanliness and presentation standards, contributing to positive guest reviews.

• Managed linen and supply carts, ensuring proper stock levels and organization.

• Trained new attendants on hotel procedures and standards of service.

• Identified and reported maintenance issues promptly to ensure guest comfort and safety.

Education

Technological University Dublin (TU Dublin), Certificate in Facilities Management -- Dublin, Ireland

Sept 2019 – June 2020

Dublin College of Further Education, QQI Level 5 Award in Building Services and Maintenance -- Dublin, Ireland

Sept 2014 – June 2015

Skills

Supervisory & Management Skills: Team Leadership, Staff Training & Development, Performance Management, Scheduling & Rota Management, Conflict Resolution, Quality Assurance, Client Relations

Operational Expertise: Cleaning Protocols, Janitorial Equipment Operation, Chemical Handling, Inventory Control, Budget Management, Waste Management, Health & Safety Compliance (COSHH, HACCP)

Technical & Administrative Skills: Microsoft Office Suite (Word, Excel, Outlook), Facilities Management Software, Record Keeping, Report Generation, Risk Assessment

Languages: English (Native), Irish (Conversational)