Joshua Mitchell

• Phone: +44 7911 123456
• Email: joshua.mitchell@email.com
• Location: London, UK
• LinkedIn: joshuamitchelldealer

Summary

Six years of dedicated experience as a Gambling Dealer, proficient in managing diverse casino games with exceptional accuracy and maintaining high-stakes environments. Consistently upheld game integrity and provided superior player service, contributing to increased patron satisfaction and repeat business.

Adept at rapid mental arithmetic and decision-making under pressure, ensuring fair play and efficient game flow across multiple tables. Committed to adhering to all gaming regulations and fostering a secure and enjoyable atmosphere for all casino guests.

Experience

Senior Casino Dealer, The Hippodrome Casino -- London, UK

Mar 2020 – present

• Managed high-stakes Blackjack, Roulette, and Baccarat tables, handling average daily turnovers exceeding £50,000 with zero discrepancies.

• Trained and mentored 10+ new dealers on game rules, house procedures, and customer service standards, improving team efficiency by 15%.

• Resolved complex player disputes calmly and professionally, maintaining game flow and ensuring positive customer relations.

• Maintained strict adherence to all UK Gambling Commission regulations, contributing to consistent compliance audit scores.

Casino Dealer, Grosvenor Casino Victoria -- London, UK

Sept 2018 – Feb 2020

• Dealt various casino games including Blackjack, Three Card Poker, and American Roulette, consistently maintaining game speed and accuracy.

• Processed cash and chip transactions with 100% accuracy, managing floats up to £10,000 per shift.

• Engaged with diverse clientele, providing a welcoming and entertaining experience that frequently resulted in positive guest feedback.

• Identified and reported suspicious activity to pit managers, upholding the integrity and security of the gaming floor.

Education

London Gaming Academy, Professional Dealer Certification in Casino Operations & Dealing -- London, UK

June 2018 – Aug 2018

City of Westminster College, BTEC Level 3 Extended Diploma in Business Administration -- London, UK

Sept 2016 – June 2018

Skills

Dealing Proficiency: Blackjack, Roulette (American & European), Baccarat, Three Card Poker, Casino Stud Poker, Craps (basic)

Casino Operations: Game Security, Chip Handling, Cash Handling, Float Management, Pit Reporting, Surveillance Awareness, House Rules Adherence

Player Engagement: Customer Service, Dispute Resolution, Rapport Building, Guest Interaction, High-Volume Environment Management

Compliance & Integrity: UK Gambling Commission Regulations, Anti-Money Laundering (AML) Protocols, Responsible Gaming Practices, Game Integrity

Core Competencies: Mental Arithmetic, Rapid Decision Making, Attention to Detail, Manual Dexterity, Communication, Team Collaboration