Liam Bennett

• Phone: +1 917 555 0123
• Email: liam.bennett@email.com
• Location: New York, USA
• LinkedIn: liam-bennett-autoappraiser

Summary

Leveraging 7 years of expertise in comprehensive auto damage assessment, I have consistently delivered accurate repair cost evaluations and facilitated efficient claims processing for major insurance carriers. My proficiency includes advanced vehicle diagnostics, negotiation with repair facilities, and meticulous documentation, contributing to a 15% reduction in average claim cycle time at previous roles.

Adept at utilizing industry-standard appraisal software and maintaining strict adherence to regulatory compliance, I provide precise valuations for all vehicle types, from standard passenger cars to commercial fleets. My commitment to ethical appraisal practices ensures fair and transparent outcomes for policyholders and insurers alike.

Experience

Senior Auto Damage Appraiser, Liberty Mutual Insurance -- New York, USA

Aug 2019 – present

• Managed a portfolio of over 150 complex auto damage claims monthly, consistently exceeding performance targets for appraisal accuracy and cycle time.

• Utilized CCC One and Audatex platforms to generate detailed repair estimates, ensuring compliance with manufacturer specifications and insurance guidelines.

• Negotiated repair costs with over 50 different body shops, achieving an average saving of 8% per claim through effective communication and industry knowledge.

• Provided expert testimony and detailed reports for subrogation cases, contributing to successful recovery of over $500,000 annually.

• Mentored junior appraisers on best practices for vehicle inspection, damage identification, and customer service protocols.

Auto Damage Appraiser, GEICO -- Brooklyn, USA

June 2016 – July 2019

• Conducted on-site and virtual appraisals for a high volume of collision-damaged vehicles, accurately determining the extent of damage and total loss valuations.

• Processed an average of 12-15 claims daily, maintaining a low error rate of less than 1% in estimate generation.

• Educated policyholders on the appraisal process and repair options, ensuring high levels of customer satisfaction.

• Collaborated with claims adjusters to streamline the claims process, reducing average claim resolution time by 10%.

Education

New York University, Associate of Occupational Studies in Automotive Technology and Collision Repair -- New York, USA

Sept 2014 – May 2016

Skills

Appraisal Software & Tools: CCC One, Audatex, Mitchell UltraMate, OEConnection, Damage Analysis, Total Loss Valuation, Photo Estimating

Technical Expertise: Collision Repair Assessment, Frame Damage Analysis, Mechanical Damage Evaluation, Paint & Bodywork Inspection, ADAS Calibration Requirements, Vehicle Diagnostics

Claims & Compliance: Insurance Claims Processing, Subrogation Support, Regulatory Compliance (DOI), Ethical Appraisal Practices, Negotiation, Documentation, Fraud Detection

Vehicle Types: Passenger Vehicles, Light Trucks, Commercial Vehicles, Electric Vehicles, Classic Cars