Nicole King
- Phone: +44 7911 123456
- Email: nicole.king@email.com
- Location: London, UK
- LinkedIn: nicoleking-sales
Summary
Consistently exceeded service contract targets by an average of 15% over five years, driving revenue growth through strategic client acquisition and retention within the B2B tech services sector. Expert in consultative selling, needs assessment, and presenting complex service offerings to diverse business stakeholders. Proven ability to build lasting client relationships and expand service adoption across various industries.
Experience
Senior Business Development Executive, Managed IT Services, Nexus Solutions Group -- London, UK
Sept 2019 – present
-
Achieved 120% of annual sales quota for managed IT service contracts, generating over £2.5M in new recurring revenue.
-
Developed and implemented a new client onboarding process, reducing churn by 10% in the first year.
-
Secured 15+ new enterprise clients annually by identifying critical pain points and positioning bespoke IT service solutions.
-
Led negotiations for complex service level agreements (SLAs), consistently closing deals with average contract values exceeding £50,000.
Service Sales Specialist, Cloud Solutions, Innovate Digital Services -- London, UK
Mar 2016 – Aug 2019
-
Grew regional cloud service subscriptions by 25% year-over-year, contributing to a 15% increase in departmental revenue.
-
Conducted comprehensive needs analyses for SMEs, resulting in tailored cloud migration and support service packages.
-
Managed a portfolio of 50+ active client accounts, ensuring high satisfaction and identifying opportunities for service upsells.
-
Collaborated with technical teams to articulate service value propositions and address client technical queries effectively.
Education
University College London (UCL), BSc in Business Management with Marketing -- London, UK
Sept 2012 – June 2015
Skills
Service Sales Expertise: B2B Sales, Consultative Selling, Contract Negotiation, Account Management, Lead Generation, CRM Software (Salesforce, HubSpot), Sales Pipelines, Upselling & Cross-selling, Client Relationship Management, Service Level Agreements (SLAs)
Business Acumen: Market Analysis, Competitive Analysis, Revenue Growth, Strategic Planning, Business Development, Proposal Writing, Presentation Skills, Data Analysis, Forecasting
Technology & Software: Managed IT Services, Cloud Solutions (SaaS, PaaS), Cybersecurity Services, Data Management Services, Project Management Software
Communication & Interpersonal: Active Listening, Persuasion, Objection Handling, Client Education, Team Collaboration, Stakeholder Engagement, Professional Networking
