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Switchboard Operators, Including Answering Service CV Example in Indonesian

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Theme: engineeringresumes · Language: indonesian
Switchboard Operators, Including Answering Service CV in Indonesian — page 1
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Dewi Pratama

Ringkasan

Berpengalaman 5 tahun sebagai Operator Papan Sakelar, mahir dalam mengelola volume panggilan tinggi dan memberikan layanan jawab telepon yang efisien. Terampil dalam mengarahkan panggilan ke departemen yang tepat, menjaga komunikasi yang lancar, dan memastikan kepuasan penelepon. Berkontribusi pada peningkatan efisiensi respons panggilan sebesar 15% melalui optimalisasi prosedur.

Pengalaman Kerja

Operator Papan Sakelar Senior, PT Telekomunikasi Maju Jaya -- Jakarta, Indonesia

Maret 2021 – sekarang

  • Mengelola rata-rata 250+ panggilan masuk dan keluar setiap hari, memastikan koneksi yang akurat dan cepat.

  • Melatih 3 operator baru tentang sistem papan sakelar dan protokol layanan pelanggan.

  • Berperan sebagai titik kontak utama untuk panggilan darurat, mengkoordinasikan respons dengan tim terkait.

  • Menerapkan sistem pencatatan panggilan yang lebih efisien, mengurangi waktu identifikasi masalah sebesar 10%.

Operator Layanan Jawab Telepon, Klinik Sehat Bersama -- Jakarta, Indonesia

Agustus 2018 – Februari 2021

  • Menangani semua panggilan masuk untuk janji temu, pertanyaan umum, dan pesan darurat di luar jam kerja.

  • Mengelola jadwal janji temu untuk 10+ dokter dan spesialis, memastikan akurasi dan meminimalkan konflik.

  • Memberikan informasi awal tentang layanan klinik, prosedur, dan lokasi kepada penelepon.

  • Mencatat pesan penting dengan akurat dan meneruskannya kepada staf yang relevan dalam batas waktu yang ditentukan.

Pendidikan

Universitas Terbuka, D3 di Manajemen Informasi -- Jakarta, Indonesia

September 2015 – Juli 2018

Keahlian

Keahlian Teknis: Sistem Papan Sakelar (PBX), VoIP, CRM (Customer Relationship Management), Microsoft Office Suite, Sistem Penjadwalan Elektronik

Keahlian Interpersonal: Komunikasi Efektif, Pelayanan Pelanggan, Resolusi Masalah, Manajemen Panggilan, Multitasking, Kesabaran, Keterampilan Mendengarkan Aktif

Bahasa: Bahasa Indonesia (Lisan & Tertulis - Mahir), Bahasa Inggris (Lisan & Tertulis - Menengah)

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Translations

Same CV in other languages

Switchboard Operators, Including Answering Service · Arabic Switchboard Operators, Including Answering Service · Danish Switchboard Operators, Including Answering Service · Dutch Switchboard Operators, Including Answering Service · English Switchboard Operators, Including Answering Service · French Switchboard Operators, Including Answering Service · German Switchboard Operators, Including Answering Service · Hebrew Switchboard Operators, Including Answering Service · Hindi Switchboard Operators, Including Answering Service · Italian Switchboard Operators, Including Answering Service · Japanese Switchboard Operators, Including Answering Service · Korean Switchboard Operators, Including Answering Service · Mandarin_chinese Switchboard Operators, Including Answering Service · Norwegian_bokmal Switchboard Operators, Including Answering Service · Norwegian_nynorsk Switchboard Operators, Including Answering Service · Persian Switchboard Operators, Including Answering Service · Portuguese Switchboard Operators, Including Answering Service · Russian Switchboard Operators, Including Answering Service · Spanish Switchboard Operators, Including Answering Service · Turkish
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