Nicole Young

• Phone: +353 87 123 4567
• Email: nicole.young@email.com
• Location: Dublin, Ireland
• LinkedIn: nicoleyoungcashier

Summary

Six years of dedicated experience as a Gambling Booth Cashier and Change Person, proficient in managing high-volume cash transactions and ensuring regulatory compliance within casino environments. Consistently maintained 100% accuracy in cash floats and reconciled daily takings, contributing to seamless gaming operations.

Adept at providing exceptional customer service, handling patron inquiries, and resolving minor disputes with discretion and efficiency. Proven ability to operate and troubleshoot various cash handling equipment, including bill validators and coin dispensers, in fast-paced gaming settings.

Experience

Gambling Booth Cashier, The Fitzwilliam Casino & Card Club -- Dublin, Ireland

Mar 2020 – present

• Managed and reconciled an average daily cash float of €50,000+, ensuring precise balancing at shift end with zero discrepancies.

• Processed over 300 patron cash-in/cash-out transactions per shift, including chip exchanges and ticket redemptions, enhancing gaming flow.

• Maintained strict adherence to all Irish Gaming and Lotteries Act regulations and internal control procedures for financial transactions.

• Provided exemplary customer service, addressing patron queries regarding game rules and payout procedures, contributing to positive guest experiences.

Change Person & Cashier Assistant, Sporting Emporium Casino -- Dublin, Ireland

Jan 2018 – Feb 2020

• Distributed change to gaming floor patrons, ensuring timely and accurate currency exchange for various denominations.

• Assisted lead cashiers with end-of-shift reconciliation, verifying cash drawers and preparing bank deposits.

• Operated coin counting machines and bill validators, performing routine maintenance and reporting technical issues promptly.

• Identified and reported suspicious activities or potential fraud to management, upholding security protocols.

Education

Dublin Business School, Higher Certificate in Business Administration -- Dublin, Ireland

Sept 2016 – May 2018

Skills

Cash Handling & Reconciliation: High-Volume Cash Transactions, Float Management, Daily Reconciliation, Currency Exchange, Chip Handling, Payout Processing, Bank Deposits

Compliance & Security: Gaming Regulations, Anti-Money Laundering (AML) Procedures, Internal Control Protocols, Fraud Detection, Surveillance Awareness

Equipment Proficiency: POS Systems, Cash Registers, Bill Validators, Coin Counters, Ticket Redemption Kiosks, Credit/Debit Card Terminals

Customer Service: Patron Assistance, Dispute Resolution, Transaction Clarification, Professional Demeanor, Confidentiality

Operational Skills: Accuracy, Attention to Detail, Time Management, Fast-Paced Environments, Problem-Solving, Team Collaboration