Olivia Thompson

• Phone: +44 20 7946 0123
• Email: olivia.thompson@email.com
• Location: London, UK
• LinkedIn: oliviathompsonuk

Summary

Four years of dedicated experience as a Receptionist and Information Clerk, adept at managing busy front desks and providing exceptional client service in professional environments. Proven ability to streamline visitor registration processes, enhance communication flow, and maintain organized administrative operations.

Successfully managed multi-line phone systems, directed inquiries to appropriate departments, and maintained confidential records with a strong commitment to accuracy and discretion. Consistently received positive feedback for professionalism and efficiency in high-volume settings.

Experience

Receptionist & Administrative Assistant, Regent Street Legal Chambers -- London, UK

Mar 2021 – present

• Managed a busy reception area for a 25+ person law firm, greeting clients, managing meeting room bookings, and ensuring a professional first impression.

• Handled an average of 50+ incoming calls daily, directing inquiries to the correct legal teams and managing call transfers efficiently.

• Implemented a new digital visitor management system, reducing check-in times by 15% and improving data accuracy.

• Coordinated courier services, mail distribution, and office supply orders, ensuring smooth daily operations.

Information Clerk & Receptionist, City Central Health Clinic -- London, UK

June 2019 – Feb 2021

• Provided front-line support to patients, managing appointment scheduling, registration, and general inquiries for a bustling medical clinic.

• Maintained patient records with strict adherence to data privacy regulations, processing an average of 30 patient registrations per day.

• Assisted with insurance verification processes and explained clinic procedures to new and returning patients.

• Managed inventory of patient information materials, ensuring brochures and forms were always available and up-to-date.

Education

City of Westminster College, Level 3 Diploma in Business Administration -- London, UK

Sept 2017 – June 2019

Skills

Reception & Administrative Skills: Visitor Management, Appointment Scheduling, Multi-line Phone Systems, Data Entry, Records Management, Mail Handling, Office Supply Management, Meeting Room Coordination, Customer Service Excellence, Information Dissemination

Software & Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), CRM Software, Digital Visitor Management Systems, Database Management, Video Conferencing Tools

Interpersonal & Communication: Active Listening, Professional Communication, Conflict Resolution, Team Collaboration, Time Management, Adaptability, Problem-Solving, Confidentiality