Ashley Walker

• Phone: +353 87 123 4567
• Email: ashley.walker@email.com
• Location: Dublin, Ireland
• LinkedIn: ashleywalkerire

Summary

Four years of dedicated experience as a Bank Teller, proficiently managing high-volume cash transactions and consistently exceeding customer service expectations within busy financial environments.

Adept at identifying customer needs, cross-selling appropriate bank products, and ensuring strict adherence to banking regulations and security protocols. Committed to fostering positive client relationships and contributing to branch efficiency.

Experience

Senior Bank Teller, Bank of Ireland -- Dublin, Ireland

Mar 2022 – present

• Processed an average of 100+ daily customer transactions, including deposits, withdrawals, and transfers, with 99.8% accuracy.

• Trained and mentored 3 new tellers on cash handling procedures, fraud detection, and customer service standards.

• Identified and escalated 5+ instances of potential fraud, safeguarding bank assets and client accounts.

• Achieved a 95% positive customer feedback rating for service speed and professionalism during peak hours.

Bank Teller, Permanent TSB -- Dublin, Ireland

June 2020 – Feb 2022

• Managed daily cash drawer, balancing to within €5 difference daily for two years.

• Assisted customers with account inquiries, new account openings, and loan application initial processing.

• Successfully promoted digital banking services to 150+ customers, increasing online engagement by 10%.

• Resolved 50+ complex customer issues, demonstrating strong problem-solving and de-escalation skills.

Education

Technological University Dublin (TU Dublin), Higher Certificate in Business Studies -- Dublin, Ireland

Sept 2018 – May 2020

Skills

Tellers & Banking Operations: Cash Handling, Transaction Processing, Account Management, Fraud Detection, Retail Banking, Loan Applications, Foreign Exchange, Teller Software (e.g., Fiserv, Temenos)

Customer Service: Client Relations, Conflict Resolution, Needs Assessment, Product Upselling, Complaint Handling, Communication (Verbal & Written)

Compliance & Security: AML Regulations, KYC Procedures, Data Privacy (GDPR), Security Protocols, Risk Management

Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), CRM Systems, POS Systems