Amanda Bennett
- Phone: +1 917 555 0123
- Email: amanda.bennett@email.com
- Location: New York, USA
- LinkedIn: amanda-bennett-fastfood
Summary
Four years of consistent performance in high-volume fast-food environments, proficient in order taking, cash handling, and maintaining stringent food safety standards. Successfully managed daily cash register operations, balancing reconciliation with 99.8% accuracy over two years. Demonstrated ability to quickly learn new menu items and preparation techniques, contributing to efficient service delivery.
Experience
Senior Counter Associate, Burgers & Shakes -- Queens, New York, USA
Mar 2021 – present
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Processed an average of 150+ customer transactions per shift with a focus on speed and accuracy, maintaining a positive customer experience.
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Trained 5 new team members on POS system operation, menu knowledge, and customer service protocols, improving onboarding efficiency by 20%.
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Managed inventory for front-of-house supplies, ensuring adequate stock levels and minimizing waste by 10%.
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Resolved customer complaints professionally, leading to an 85% satisfaction rate in surveyed interactions.
Counter Worker, Pizza Palace -- Brooklyn, New York, USA
June 2019 – Feb 2021
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Operated cash register and handled cash and card payments, accurately reconciling daily sales reports.
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Prepared basic food items such as salads, desserts, and beverages following strict hygiene guidelines.
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Maintained cleanliness of dining area, service counters, and equipment, adhering to health department standards.
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Assisted in receiving and stocking deliveries, ensuring proper rotation of fresh ingredients.
Education
Queensborough Community College, CUNY, Associate of Arts in General Studies -- Bayside, New York, USA
Sept 2017 – May 2019
Skills
Operational Skills: POS Systems, Cash Handling, Order Taking, Food Preparation, Inventory Management, Stocking, Cleaning & Sanitation, Drive-Thru Operations
Customer Service: Conflict Resolution, Upselling, Complaint Handling, Customer Engagement, Menu Knowledge, Building Rapport
Compliance & Safety: Food Safety Standards, HACCP Principles, Health Code Adherence, Workplace Safety, Allergy Awareness
Soft Skills: Teamwork, Communication, Time Management, Adaptability, Problem-Solving, Attention to Detail, Reliability