Jennifer Adams

• Phone: +44 7911 123456
• Email: jennifer.adams@email.com
• Location: London, UK
• LinkedIn: jenniferadams-optician

Summary

With over 7 years of dedicated experience as a Dispensing Optician, I excel in providing comprehensive ophthalmic dispensing services, ensuring optimal vision correction and patient satisfaction. I consistently achieved a 95% patient satisfaction rating by accurately interpreting prescriptions and guiding patients through lens and frame selection to meet their individual needs and lifestyles.

My expertise includes advanced lens technology, contact lens fitting, and advising on visual aids, contributing to a 15% increase in premium lens sales at my previous practice. I am committed to maintaining high standards of clinical care and fostering strong patient relationships.

Experience

Dispensing Optician, Specsavers Opticians -- London, UK

Mar 2019 – present

• Dispensed a wide range of ophthalmic lenses and frames, ensuring precise fit and optimal visual performance for over 50 patients daily.

• Conducted thorough frame adjustments and repairs, reducing patient returns by 10% through meticulous attention to detail.

• Trained and mentored junior optical assistants on dispensing procedures, product knowledge, and customer service protocols, improving team efficiency by 20%.

• Managed stock levels for frames and lenses, optimizing inventory rotation and reducing waste by 5% annually.

• Achieved a consistent 98% accuracy rate in interpreting complex prescriptions and accurately ordering bespoke lenses.

Junior Dispensing Optician, Vision Express -- London, UK

Sept 2016 – Feb 2019

• Assisted senior opticians in dispensing spectacles and contact lenses, serving an average of 30 patients per day.

• Provided detailed explanations of lens options, coatings, and frame materials, contributing to a 10% uplift in add-on sales.

• Performed preliminary vision tests and measurements, ensuring accurate data for optometrist consultations.

• Maintained cleanliness and organization of the dispensary, ensuring a professional and welcoming environment for patients.

• Developed strong communication skills through daily patient interaction, resolving queries and building rapport effectively.

Education

City, University of London, BSc (Hons) in Ophthalmic Dispensing -- London, UK

Sept 2013 – July 2016

The Association of British Dispensing Opticians (ABDO), FBDO in Dispensing Optician Qualification -- London, UK

Sept 2016 – Sept 2017

Skills

Ophthalmic Dispensing: Prescription Interpretation, Lens Selection, Frame Fitting & Adjustment, Contact Lens Dispensing, Visual Acuity Testing, Ocular Measurements, Dispensing Optics, Prism Dispensing

Patient Care & Communication: Patient Education, Customer Service, Needs Assessment, Conflict Resolution, Building Rapport, Active Listening, Empathy

Technical & Product Knowledge: Advanced Lens Technology (Progressive, Bifocal, High-index), Anti-Reflective Coatings, UV Protection, Photochromic Lenses, Frame Materials (Acetate, Metal, Titanium), Visual Aids

Practice Operations: Inventory Management, Appointment Scheduling, Electronic Health Records (EHR), Retail Sales, Health & Safety Regulations, Team Collaboration