Liam Young
- Phone: +353 87 123 4567
- Email: liam.young@email.com
- Location: Dublin, Ireland
- LinkedIn: liam.young.postal
Summary
Six years of dedicated experience as a Postal Service Clerk with An Post, adept at managing high-volume mail and parcel operations. Proven ability to efficiently process postal transactions, ensuring accurate delivery and exceptional customer satisfaction. Successfully contributed to a 15% reduction in misdirected mail through meticulous sorting and verification procedures.
Experience
Senior Postal Service Clerk, An Post, GPO -- Dublin, Ireland
Mar 2020 – present
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Supervised daily mail processing operations for a team of 5 junior clerks, ensuring adherence to postal regulations and service standards.
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Handled complex customer inquiries regarding mail tracking, international shipping, and postal services, maintaining a 95% first-contact resolution rate.
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Managed inventory of postal supplies and stamps, implementing a new tracking system that reduced stock discrepancies by 20%.
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Operated postal machinery including sorting machines and franking equipment, ensuring optimal performance and minimal downtime.
Postal Service Clerk, An Post, Fairview Delivery Office -- Dublin, Ireland
Jan 2018 – Feb 2020
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Processed incoming and outgoing mail, parcels, and express packages with high accuracy and efficiency, handling an average of 500 items daily.
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Provided direct customer service at the counter, assisting with stamp purchases, money orders, and parcel sending, resulting in positive customer feedback.
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Maintained accurate records of registered mail and special delivery items, ensuring secure handling and timely dispatch.
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Assisted in the training of new postal clerks on standard operating procedures and customer service best practices.
Education
Dublin Business School, QQI Level 6 Advanced Certificate in Business Administration -- Dublin, Ireland
Sept 2016 – June 2017
O'Connell Secondary School, Leaving Certificate in Leaving Certificate -- Dublin, Ireland
Sept 2011 – June 2016
Skills
Postal Operations: Mail Sorting & Distribution, Parcel Processing, Registered Mail Handling, International Shipping Regulations, Franking Machine Operation, Mail Tracking Systems
Customer Service: Customer Inquiries, Conflict Resolution, Sales Transactions, Service Point Operations, Cash Handling, Complaint Management
Administrative & Technical: Data Entry, Inventory Management, Record Keeping, Microsoft Office Suite, POS Systems, Office Equipment Operation
Compliance & Safety: Postal Regulations, Data Protection (GDPR), Health & Safety Protocols, Security Procedures
