Jennifer Hall

• Phone: +1 416 555 0123
• Email: jennifer.hall@email.com
• Location: Toronto, Canada
• LinkedIn: jenniferhalltelecom

Summary

Six years of dedicated experience as a Public Safety Telecommunicator, adept at managing high-volume emergency calls and coordinating rapid response efforts for police, fire, and EMS. Proven ability to remain composed and provide critical instructions during high-stress situations, ensuring efficient resource deployment and public safety.

Successfully processed an average of 80+ emergency calls per shift, consistently adhering to strict protocols and maintaining accurate incident documentation.

Experience

Public Safety Telecommunicator, Toronto Police Service Communication Centre -- Toronto, Canada

Mar 2019 – present

• Dispatched police, fire, and EMS units to emergency incidents across the Greater Toronto Area, prioritizing calls based on severity and urgency.

• Utilized Computer-Aided Dispatch (CAD) systems to accurately log incident details, unit status, and disposition, improving response time tracking by 15%.

• Provided pre-arrival instructions for medical emergencies, including CPR and childbirth, effectively bridging the gap until first responders arrived.

• Maintained clear and concise radio communication with field units, ensuring officer safety and efficient incident resolution.

• Trained 5 new telecommunicators on dispatch protocols, CAD system operation, and stress management techniques.

Emergency Call Taker, Peel Regional Police Communications -- Brampton, Canada

June 2017 – Feb 2019

• Answered 911 emergency and non-emergency calls, collecting vital information from distressed callers while maintaining empathy and professionalism.

• Assessed caller situations to determine appropriate emergency service needs and initiated dispatch protocols.

• Documented all call information accurately into the dispatch system, including caller details, location, and nature of emergency.

• Collaborated with dispatchers to ensure seamless transfer of information and timely response to incidents.

Education

Seneca College, Diploma in Police Foundations -- Toronto, Canada

Sept 2015 – Apr 2017

Skills

Emergency Dispatch & Communication: 911 Call Taking, Emergency Medical Dispatch (EMD), Fire Dispatch, Law Enforcement Dispatch, Radio Communication, Crisis Intervention, Active Listening, Incident Command System (ICS) principles

Technical Proficiency: Computer-Aided Dispatch (CAD) Systems, Mapping Software, Multi-line Telephone Systems, Microsoft Office Suite, Data Entry, Records Management Systems

Critical Soft Skills: Stress Management, Decision-Making, Problem-Solving, Situational Awareness, Multi-tasking, Team Collaboration, Emotional Intelligence, Attention to Detail

Certifications & Training: APCO Public Safety Telecommunicator I, EMD Certification (IAED), CPR/First Aid, Crisis Negotiation Principles