Rachel Wright

• Phone: +44 7911 123456
• Email: rachel.wright@email.com
• Location: London, UK
• LinkedIn: rachel-wright-waitress

Summary

Six years of dedicated experience as a waitress in fast-paced restaurant environments, consistently delivering exceptional guest experiences and contributing to increased customer satisfaction. Proficient in order taking, food and beverage service, and table turnover, maintaining high standards of cleanliness and efficiency. Skilled in upselling menu items and managing complex reservations to optimize seating capacity.

Experience

Waitress, The Ivy Chelsea Garden -- London, UK

Mar 2021 – present

• Provided attentive and efficient service to an average of 40-50 guests per shift in a high-end dining setting, adhering to fine dining protocols.

• Managed table assignments and coordinated with kitchen staff to ensure timely food delivery, resulting in a 95% positive feedback rate on service speed.

• Trained new hires on restaurant policies, menu knowledge, and POS system operation, reducing their onboarding time by 15%.

• Consistently upsold daily specials and premium beverages, contributing to a 10% increase in average check size for assigned tables.

Waitress, Dishoom Covent Garden -- London, UK

June 2018 – Feb 2021

• Served a diverse customer base, handling an average of 30-40 covers per shift in a bustling, high-volume restaurant.

• Expertly managed multiple tables simultaneously, ensuring accurate order taking and prompt delivery of food and drinks.

• Resolved customer complaints professionally and efficiently, maintaining a positive dining experience for all guests.

• Maintained cleanliness and organization of the dining area and service stations, adhering to strict health and safety standards.

Junior Waitress, The Breakfast Club, Soho -- London, UK

Jan 2017 – May 2018

• Assisted senior waitstaff with table setup, food running, and guest seating during peak hours.

• Developed strong menu knowledge to answer customer questions and make informed recommendations.

• Processed payments accurately using a POS system and handled cash and card transactions.

• Contributed to a positive team environment by assisting colleagues and ensuring smooth service flow.

Education

City of Westminster College, Level 2 Diploma in Hospitality & Catering Operations -- London, UK

Sept 2015 – June 2016

Skills

Service Skills: Table Management, Order Taking, Food & Beverage Service, Customer Relations, Upselling, Complaint Resolution, POS Systems (Lightspeed, Toast), Menu Knowledge, Expediting

Interpersonal Skills: Active Listening, Team Collaboration, Communication, Adaptability, Professionalism, Conflict Resolution, Guest Satisfaction

Operational Skills: Cash Handling, Inventory Management (basic), Opening & Closing Procedures, Health & Safety Compliance, Cleaning & Sanitization, Time Management, Multitasking