Jennifer Mitchell

• Phone: +44 7911 123456
• Email: jennifer.mitchell@email.com
• Location: London, UK
• LinkedIn: jennifer-mitchell-hostess

Summary

Four years of dedicated experience in high-volume hospitality environments, adept at managing reservations and ensuring seamless guest flow in upscale restaurants. Consistently recognized for enhancing the dining experience through proactive guest engagement and efficient table management strategies.

Proven ability to maintain composure during peak service hours, successfully seating an average of 150+ guests per shift while upholding brand standards and cleanliness protocols.

Experience

Senior Hostess, The Ivy Chelsea Garden -- London, UK

Mar 2022 – present

• Managed and optimized reservation systems for a 200-seat fine dining restaurant, resulting in a 10% reduction in wait times during peak hours.

• Trained and mentored new hostesses on guest relations, table management software, and service standards, improving team efficiency by 15%.

• Resolved guest concerns and escalated issues with discretion, maintaining a 95% positive feedback rate on post-dining surveys.

• Coordinated special events and private dining room bookings, ensuring meticulous setup and guest satisfaction for parties of up to 50.

Hostess, Dishoom Covent Garden -- London, UK

Sept 2020 – Feb 2022

• Greeted and seated an average of 200+ guests per evening in a fast-paced, high-volume restaurant setting.

• Managed a dynamic waitlist using OpenTable, accurately quoting wait times and communicating effectively with guests.

• Collaborated with floor staff and kitchen team to ensure smooth service transitions and guest satisfaction.

• Maintained a pristine reception area and managed coat check services for up to 100 garments per shift.

Front of House Assistant, Gail's Bakery, Notting Hill -- London, UK

June 2019 – Aug 2020

• Assisted with customer greetings, order taking, and general café operations, serving an average of 300+ customers daily.

• Managed customer queues efficiently during busy breakfast and lunch periods.

• Ensured cleanliness and organization of the dining area and counter, adhering to strict health and safety guidelines.

• Handled cash and card transactions with 100% accuracy, balancing till at end of shift.

Education

University of Westminster, BSc (Hons) in Hospitality Management -- London, UK

Sept 2016 – June 2019

Skills

Front of House Operations: Guest Relations, Reservation Management (OpenTable, Resy), Seating Optimization, Waitlist Management, Menu Presentation, Order Taking, Table Service

Customer Service & Communication: Conflict Resolution, Active Listening, Upselling, Cross-selling, Multilingual (English - Native, French - Conversational), Professional Demeanor

Restaurant Technology: POS Systems (Toast, Square), Microsoft Office Suite, Inventory Management Software

Teamwork & Leadership: Staff Training, Shift Supervision, Collaboration, Problem Solving, Time Management, Adaptability

Health & Safety: Food Hygiene (Level 2 Certified), Allergen Awareness, First Aid Trained