Rachel King

• Phone: +353 87 123 4567
• Email: rachel.king@email.com
• Location: Dublin, Ireland
• LinkedIn: rachelkingguestservices

Summary

Six years of dedicated experience as a Hotel Desk Clerk, proficient in managing reservations, handling guest inquiries, and ensuring seamless check-in/check-out processes. Successfully maintained high guest satisfaction ratings through proactive problem-solving and personalized service delivery at busy Dublin establishments.

Adept at utilizing property management systems (PMS) and point-of-sale (POS) software to optimize operations and accurately process payments, consistently contributing to efficient front desk performance and revenue management.

Experience

Hotel Desk Clerk, The Davenport Hotel -- Dublin, Ireland

Aug 2019 – present

• Managed front desk operations for a 115-room boutique hotel, handling an average of 70 check-ins/check-outs daily.

• Achieved an average guest satisfaction score of 92% by promptly resolving issues and providing exceptional service.

• Proficiently utilized Opera PMS for reservation management, room assignments, and billing, reducing check-in times by 15%.

• Trained 3 new hires on front desk procedures, property policies, and customer service standards.

• Handled cash and credit card transactions accurately, reconciling daily reports with 100% precision.

Front Office Assistant, Camden Court Hotel -- Dublin, Ireland

Mar 2017 – July 2019

• Assisted guests with reservations, inquiries, and local recommendations, enhancing their stay experience.

• Processed bookings and cancellations efficiently using a bespoke hotel management system.

• Managed telephone and email correspondence, responding to over 50 guest inquiries per day.

• Collaborated with housekeeping and maintenance departments to ensure timely room preparation and resolution of guest requests.

• Maintained accurate records of guest accounts and financial transactions.

Education

Technological University Dublin (TU Dublin), Higher Certificate in International Hospitality Management -- Dublin, Ireland

Sept 2015 – June 2017

Skills

Front Office Operations: Guest Services, Check-in/Check-out, Reservations Management, Room Assignment, Concierge Services, Night Audit Support, Upselling

Property Management Systems (PMS): Opera PMS, Fidelio, Hotello, Micros POS

Customer Service: Conflict Resolution, Complaint Handling, Interpersonal Communication, Guest Relations, Multilingual Support (English, basic Irish)

Administrative & Technical: Cash Handling, Billing & Invoicing, Data Entry, Microsoft Office Suite, Telephone Etiquette, Email Correspondence