Rachel Bennett

• Phone: +353 87 123 4567
• Email: rachel.bennett@email.com
• Location: Dublin, Ireland
• LinkedIn: rachelbennettmedadmin

Summary

Six years of dedicated experience managing patient records, scheduling appointments, and streamlining administrative workflows within busy medical practices. Proven ability to enhance patient experience and operational efficiency through meticulous organisation and proficient use of healthcare management systems.

Adept at handling sensitive patient information with discretion and ensuring compliance with data protection regulations, contributing to a secure and professional clinical environment.

Experience

Medical Administrative Assistant, Beacon Hospital -- Dublin, Ireland

Mar 2020 – present

• Managed scheduling for 15+ consultants across multiple specialties, reducing appointment conflicts by 25% through proactive coordination.

• Processed and maintained confidential patient records using Epic EMR system, ensuring 100% data accuracy and compliance with GDPR.

• Streamlined patient intake procedures, reducing average check-in time by 15% and improving patient flow.

• Handled all correspondence, including referrals, billing inquiries, and insurance claims, ensuring timely and accurate communication.

• Trained 3 new administrative staff members on clinic policies, EMR navigation, and patient service protocols.

Junior Medical Secretary, Blackrock Clinic -- Dublin, Ireland

Jan 2018 – Feb 2020

• Provided comprehensive secretarial support to 5 general practitioners, including transcribing medical reports and preparing patient letters.

• Managed high volume of incoming calls, directing patient inquiries and scheduling appointments efficiently.

• Maintained office supplies and equipment, ensuring smooth daily operations for the medical team.

• Assisted with patient registration and updated demographic and insurance information, maintaining a high level of accuracy.

Education

Dublin Business School, Advanced Diploma in Medical Administration -- Dublin, Ireland

Sept 2016 – June 2017

Griffith College Dublin, Certificate in Office Administration -- Dublin, Ireland

Sept 2015 – June 2016

Skills

Medical Software Proficiency: Epic EMR, Medisoft, Cerner, ClinicManager, Microsoft Office Suite

Administrative & Communication: Patient Scheduling, Medical Transcription, Records Management, Billing & Invoicing, Insurance Verification, Data Entry, Patient Liaison, Telephone Etiquette, Confidentiality (GDPR)

Office Management: Inventory Management, Office Organisation, Workflow Optimisation, Report Generation