Megan King
- Phone: +353 87 123 4567
- Email: megan.king@email.com
- Location: Dublin, Ireland
- LinkedIn: megan-king-telemarketing
Summary
Consistently exceeded sales targets by an average of 15% through proactive outbound calling and persuasive communication strategies over 5 years. Specializing in lead qualification, customer relationship building, and driving conversion rates for diverse product and service offerings.
Adept at utilizing CRM software to manage client pipelines and track call metrics, contributing to optimized campaign performance and enhanced customer satisfaction in competitive markets.
Experience
Senior Telemarketing Representative, EireConnect Solutions -- Dublin, Ireland
Mar 2021 – present
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Achieved top 5% in sales performance for three consecutive quarters, securing an average of 20 new client accounts per month.
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Mentored and trained junior telemarketing staff on best practices for objection handling and closing techniques, improving team conversion rates by 10%.
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Managed a portfolio of 500+ potential leads, successfully converting 12% into qualified sales opportunities through targeted outreach.
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Utilized Salesforce CRM to track customer interactions and update lead statuses, ensuring data accuracy and efficient follow-up processes.
Telemarketing Agent, Emerald Call Centre -- Dublin, Ireland
June 2019 – Feb 2021
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Engaged potential customers in detailed product discussions, leading to a 15% increase in product demo bookings for the B2B division.
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Maintained a daily call volume of 80-100 outbound calls, consistently meeting and exceeding daily contact targets.
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Successfully identified customer needs and pitched relevant service packages, contributing to a 10% growth in subscription sign-ups.
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Resolved initial customer queries and escalated complex issues to senior sales staff, ensuring a smooth customer journey.
Education
Dublin City University, Higher Certificate in Business Studies -- Dublin, Ireland
Sept 2017 – May 2019
Skills
Telemarketing & Sales: Outbound Calling, Lead Generation, Cold Calling, Script Adaptation, Objection Handling, Closing Techniques, Upselling, Cross-selling, Sales Pipeline Management
Customer Relationship Management: Customer Engagement, Active Listening, Rapport Building, Conflict Resolution, CRM Software (Salesforce, HubSpot), Data Entry
Communication & Language: Persuasive Communication, Verbal Communication, English (Native), Articulation, Public Speaking
Technical & Software: Microsoft Office Suite (Word, Excel, Outlook), Call Centre Software, Database Management, Internet Research
